Project - Technical Requirements

Server Details

Hostname

Model / Type

Serial numbers

Hardware ID

Firmware levels

No. Processors installed/available

Specification of processors

Quantity of RAM installed/available

Base operating system details

Maintenance level

Paging space configured

Boot list order

Internal disk configuration (Mirrored/Not mirrored)

External disk configuration (SCSI, Shark, SSA, EMC etc)

Lpars, Zoning, n/vpar if any

 

Applications

 

Installed licensed programs base operating system

Installed licensed programs additional products

Floating license configuration

 

 

Network Settings

• Network diagram
• Network adapters installed/configured
• Routing details (static and dynamic)
• IP aliasing
• Network options
• TCPIP details
• Primary
• Backup
• Console IP
• Network file system configuration (nfs)
• Internet daemon configuration (inetd.conf)
• Port configuration (services)
• Host file configuration (hosts)

 

Optional Services

§  Sendmail configuration

§  SMTP configuration

§  SNMP configuration

§  NIS configuration

§  DNS configuration

§  NTP configuration

 

Performance

Virtual memory configuration

Virtual memory statistics

CPU statistics

Disk statistics

Asynchronous I/O config.

Kernel attributes (lsattr)

Type of usage (online, batch etc.)

Any identified trends in usage (heavy workload times etc.)

Patch Management procedure of servers

 

Peripherals

Local printer configuration

Remote/Network  printer configuration

Tape drives

Diskette drives

CD drives

Media of OS/application on every site. (its inventory and details)

 

Housekeeping

§  Location of scripts

§  Scheduling of scripts

§  Documentation

 

Scheduled Processes

§  Crontabs

§  At jobs

§  Application processes

§  Scheduling Tools Used

§  Scheduled jobs on remote systems

§  Scheduled jobs from remote systems

 

System Shutdown & Restart

§  Location of shutdown procedures

§  Location of restart procedures

§  Schedule for system shutdown

§  Dependencies

§  Inittab configuration

 

Security

§  Client specific security policy

§  Check for removal of services

§  Changes to default configuration of services

§  Security changes to network options

§  List disabled default accounts

§  Security changes to default user attributes

§  Changes to default shell variables

§  Root access procedures

§  Procedures for access to group accounts

§  Details of default profile

§  Modifications to password attributes/password policy

§  Configuration and documentation of Installed security products

 

Monitoring

• Monitoring of system logs
• Monitoring of audit trails
• Monitoring changes to key system configuration files
• Understanding of monitoring script like
• Space check ,
• Performance of the server in terms of CPU
• Memory utilsation
• Disk I/O.
• Daily/weekly/monthly Tasks
• Tools/scripts Used
• Customized monitoring tools used

                                                        

 

Cluster Details

§  Cluster Agent installation and configuration procedure

§  Cluster Maintenance and Monitoring procedure

§  Existing Cluster Setup Details

§  New Cluster installation / upgrade and configuration procedure

§  Cluster Backup, restore, failover procedure

§  Cluster Contact Person

 

Storage Details

• Storage Configuration like type of storage, redundancy  ,allocation of LUNs & Schematic diagram of SAN setup
• Schematic diagram of NAS setup
• Technologies used
• Storage Capacity(TB)
• Centralized monitoring software(ECC,TSM)
• Centralized Administration Software
• DR setup
• Agreement  between different Storage
• No of  Stoarge array boxes.
• No of NAS boxes.
• No of SAN switches/Fabrics.
• Process of logging calls to vendors.
• No of hosts connected to SAN
• Software used for multipathing
• Redundancy Level supported
• RAID Level used
• Support Level for each technology
• Capacity Management
• Vendor Contact list details

 

User Access

§  Naming convention and standards of login accounts

§  Procedures for creating new user accounts

§  Password creation and modification procedures

§  Procedures for modifying user accounts

§  Procedures for disabling user accounts

§  SSH access and configuration

§  Location of SSH keys

§  Definition of SSH connectivity

§  Procedures for obtaining root access for non-System Administrators

 

Support Access System Administration

§  Define owner(s) of root account

§  Support ID for administration (root)

§  List of staff with root/console access permission

§  Procedures for obtaining root access

§  Root user/Console passwords

§  Procedure for changing root/console passwords

§  Firmware password procedures

§  Vendor specific accounts for downloading patch , software

 

OS Backup/Restore

• Understanding of configuration of Backup management software like NetBackup, Tivoli
• Policy for Backup Management
• Monitoring of Backup
• Tape Management
• Location of backup script
• Backup script details
• Type of backup (cold, hot. Etc.)
• Backup schedule
• Media cycle
• Tape Library Configuration
• NDMP Configuration
• Hardware Support
• Contact List of Vendors
• Location of restore script/procedures
• Scheduling Tools
• Scheduling Contact
• Backup Strategy

 

 

 Application  Backup/Restore

§  Policy for Backup Management

§  Backup script details

§  Type of backup (cold, hot. Etc.)

§  Backup schedule

§  Media cycle

§  Application Specific Contact List

§  Location of restore script/procedures

§  Scheduling Tools

§  Scheduling Contacts

§  Backup Strategy

 

 

 

 

Problem Determination & Resolution

§  Known problems

§  Solutions implemented

§  Knowledge Management tools or database

§  Major Incidents Analysis

 

Tools

§  Additional tools installed

§  Location of installed tools

§  Reason for installation

§  Documentation for installed tools

§  Understanding of configuration of monitoring tools like Openview, Tivoli & etc.

§  Understanding any other tools like autosys, landesk, cfg2html & etc.

§  Configuration details of servers like regularly running tools cfg2html

§  Understanding of recovery set up like Ignite

§  Owner Contact of tool

 

Routine Tasks

§  Procedures for any routine tasks (daily, weekly etc)

 

Technical Support Scripts

§  List of support scripts

§  Location of scripts

§  Documentation for scripts

 

Others

§  Method for Incidents logging like EARS system & etc.

§  Support time & method like On call

§  Team discussion method like team meeting

§  Problem escalation matrix

 

High Availability

            ·         Cluster monitoring

·         Cluster maintenance

·         Cluster configuration

·         Cluster agent installation and configuration

·         Cluster Error analysis and fixing

·         Installation of cluster patches

·         Cluster upgrades

·         Cluster installations

·         Cluster backup and recovery

 

 

DR

• DR Document Location
• Last Updated
• Scope of DR
• Last successful DR
• Frequency of DR
• Known Issues with DR

 

Documentation

• Documents
• Purpose
• Location

 

SLA’s

§  Application Criticality

           

§  System Connectivity