Server Details
Model /
Type
Serial
numbers
Hardware ID
Firmware
levels
No.
Processors installed/available
Specification
of processors
Quantity of
RAM installed/available
Base
operating system details
Maintenance
level
Paging
space configured
Boot list
order
Internal
disk configuration (Mirrored/Not mirrored)
External
disk configuration (SCSI, Shark, SSA, EMC etc)
Lpars,
Zoning, n/vpar if any
Applications
Installed licensed programs base
operating system
Installed licensed programs
additional products
Floating license configuration
Network Settings
- Network
diagram
- Network
adapters installed/configured
- Routing
details (static and dynamic)
- IP
aliasing
- Network
options
- TCPIP
details
- Primary
- Backup
- Console
IP
- Network
file system configuration (nfs)
- Internet
daemon configuration (inetd.conf)
- Port
configuration (services)
- Host
file configuration (hosts)
Optional Services
§ Sendmail
configuration
§ SMTP
configuration
§ SNMP
configuration
§
§ DNS
configuration
§ NTP
configuration
Performance
Virtual memory
statistics
CPU statistics
Disk statistics
Asynchronous I/O
config.
Kernel attributes
(lsattr)
Type of usage (online,
batch etc.)
Any identified trends
in usage (heavy workload times etc.)
Patch Management
procedure of servers
Peripherals
Local printer configuration
Remote/Network
printer configuration
Tape drives
Diskette drives
CD drives
Media of OS/application on every site. (its inventory and
details)
Housekeeping
§ Location
of scripts
§ Scheduling
of scripts
§ Documentation
Scheduled Processes
§ Crontabs
§ At
jobs
§ Application
processes
§ Scheduling
Tools Used
§ Scheduled
jobs on remote systems
§ Scheduled
jobs from remote systems
System Shutdown &
Restart
§ Location
of shutdown procedures
§ Location
of restart procedures
§ Schedule
for system shutdown
§ Dependencies
§ Inittab
configuration
Security
§ Client
specific security policy
§ Check
for removal of services
§ Changes
to default configuration of services
§ Security
changes to network options
§ List
disabled default accounts
§ Security
changes to default user attributes
§ Changes
to default shell variables
§ Root
access procedures
§ Procedures
for access to group accounts
§ Details
of default profile
§ Modifications
to password attributes/password policy
§ Configuration
and documentation of Installed security products
Monitoring
- Monitoring
of system logs
- Monitoring
of audit trails
- Monitoring
changes to key system configuration files
- Understanding
of monitoring script like
- Space
check ,
- Performance
of the server in terms of CPU
- Memory
utilsation
- Disk
I/O.
- Daily/weekly/monthly
Tasks
- Tools/scripts
Used
- Customized
monitoring tools used
Cluster Details
§ Cluster
Agent installation and configuration procedure
§ Cluster
Maintenance and Monitoring procedure
§ Existing
Cluster Setup Details
§ New
Cluster installation / upgrade and configuration procedure
§ Cluster
Backup, restore, failover procedure
§ Cluster
Contact Person
Storage Details
- Storage
Configuration like type of storage, redundancy ,allocation of LUNs & Schematic
diagram of SAN setup
- Schematic
diagram of NAS setup
- Technologies
used
- Storage
Capacity(TB)
- Centralized
monitoring software(ECC,TSM)
- Centralized
Administration Software
- DR
setup
- Agreement
between different Storage
- No
of Stoarge array boxes.
- No
of NAS boxes.
- No
of SAN switches/Fabrics.
- Process
of logging calls to vendors.
- No
of hosts connected to SAN
- Software
used for multipathing
- Redundancy
Level supported
- RAID
Level used
- Support
Level for each technology
- Capacity
Management
- Vendor
Contact list details
User Access
§ Naming
convention and standards of login accounts
§ Procedures
for creating new user accounts
§ Password
creation and modification procedures
§ Procedures
for modifying user accounts
§ Procedures
for disabling user accounts
§ SSH
access and configuration
§ Location
of SSH keys
§ Definition
of SSH connectivity
§ Procedures
for obtaining root access for non-System Administrators
Support Access System
Administration
§ Define
owner(s) of root account
§ Support
ID for administration (root)
§ List
of staff with root/console access permission
§ Procedures
for obtaining root access
§ Root
user/Console passwords
§ Procedure
for changing root/console passwords
§ Firmware
password procedures
§ Vendor
specific accounts for downloading patch , software
OS Backup/Restore
- Understanding
of configuration of Backup management software like NetBackup,
- Policy
for Backup Management
- Monitoring
of Backup
- Tape
Management
- Location
of backup script
- Backup
script details
- Type
of backup (cold, hot. Etc.)
- Backup
schedule
- Media
cycle
- Tape
Library Configuration
- NDMP
Configuration
- Hardware
Support
- Contact
List of Vendors
- Location
of restore script/procedures
- Scheduling
Tools
- Scheduling
Contact
- Backup
Strategy
Application
Backup/Restore
§ Policy
for Backup Management
§ Backup
script details
§ Type
of backup (cold, hot. Etc.)
§ Backup
schedule
§ Media
cycle
§ Application
Specific Contact List
§ Location
of restore script/procedures
§ Scheduling
Tools
§ Scheduling
Contacts
§ Backup
Strategy
Problem Determination
& Resolution
§ Known
problems
§ Solutions
implemented
§ Knowledge
Management tools or database
§ Major
Incidents Analysis
Tools
§ Additional
tools installed
§ Location
of installed tools
§ Reason
for installation
§ Documentation
for installed tools
§ Understanding
of configuration of monitoring tools like Openview,
§ Understanding
any other tools like autosys, landesk, cfg2html & etc.
§ Configuration
details of servers like regularly running tools cfg2html
§ Understanding
of recovery set up like Ignite
§ Owner
Contact of tool
Routine Tasks
§ Procedures
for any routine tasks (daily, weekly etc)
Technical Support
Scripts
§ List
of support scripts
§ Location
of scripts
§ Documentation
for scripts
Others
§ Method
for Incidents logging like EARS system & etc.
§ Support
time & method like On call
§ Team
discussion method like team meeting
§ Problem
escalation matrix
High Availability
· Cluster monitoring
·
Cluster maintenance
·
Cluster configuration
·
Cluster agent installation and configuration
·
Cluster Error analysis and fixing
·
Installation of cluster patches
·
Cluster upgrades
·
Cluster installations
·
Cluster backup and recovery
DR
- DR
Document Location
- Last
Updated
- Scope
of DR
- Last
successful DR
- Frequency
of DR
- Known
Issues with DR
Documentation
- Documents
- Purpose
- Location
§ Application
Criticality
§ System
Connectivity
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