OEM13c - ServiceNow integration

Login to the OEM 

Before starting, let's check OEM version 

Let's see Target DB in the OEM

Now go to testdb

Oracle Database

Monitoring

Metric and Collection Settings

Changing the frequency of getting executed 

Setting has been changed,

These will be going to create incident in ServiceNow.

Here we have an incident 

Go to the ServiceNow Console and search for the incident.

It has the source of the database details

How to use ServiceNow Connector

Here we have High CPU utilization 

So create an External ticket based on CPU utilization

 

Click on Tracking

Click on More and Create Ticket

You can see

1) Connector Type

2) Connector Name

3) Template Name

Now Creating New Incident Rule:-

Let's create New Rule for the incident.

Give the name ;- ServiceNow RuleSet

Click on -- All Target

Click on Create

Click on Continue

Click on Next

You can set the priority

Set the priority High and Create Ticket 

Click on Save

If you want to disable then click on Actions